Privacy Policy - 摩奇智航

Update Date: December 23, 2024

Effective Date: January 1, 2025

Shanghai Moqi Zhihang Digital Information Technology Co., Ltd. (hereinafter referred to as "we" or "the company") is acutely aware of the significance of personal information security. We will adopt security protection measures in accordance with the requirements of laws and regulations to safeguard the security of your personal information and privacy. Therefore, we have formulated this "Privacy Policy" and would like to remind you that before using the company's website, App, mini - program, official account, and other related services (hereinafter collectively referred to as "related services"), please carefully read and thoroughly understand this "Privacy Policy". After fully understanding and agreeing, make your appropriate choice.

This privacy policy will help you understand:

• We will collect and use your information in compliance with the privacy policy and will not collect personal information in a bundled and mandatory manner merely because you consent to this privacy policy.

• When you use or enable relevant functions or services, we will collect and use relevant information that is necessary for the implementation of these functions and services. Unless it is the necessary information for realizing basic business functions or required by laws and regulations, you can refuse to provide it without affecting other functions or services. We will specify item by item in the privacy policy which information is necessary.

• If you haven't logged in to an account, we will use the identifier information corresponding to the device to ensure the basic function of information push. If you have logged in, we will implement information push based on the account information.

• Precise location, camera, microphone, photo album (storage), and phone functions will not be enabled by default. They will only be used for specific functions or services after your explicit authorization, and you can also withdraw the authorization. It should be noted that even if we obtain these sensitive permissions with your authorization, we will not collect your information when the relevant functions or services do not require it.

• This privacy policy applies to the situations where you access and use our products and services through the company's application, official website, the company's software development kits (SDKs) and application programming interfaces (APIs) for third - party websites and applications.

The following content will help you understand in detail how we collect, use, store, transmit, share, transfer (if applicable), and protect personal information, as well as how to query, access, delete, correct, and withdraw authorization of personal information. The important contents such as the clauses regarding your personal information rights and interests have been highlighted in bold.

Please pay special attention.

I. Definitions and Scope of Application

II. How We Collect and Use Your Personal Information

III. How We Use Cookies and Third - Party Services

IV. How We Store Personal Information

V. How We Share, Transfer, and Publicly Disclose Your Personal Information

VI. How We Protect Your Personal Information

VII. Your Rights Regarding Personal Information

VIII. How We Handle Information of Minors

IX. How This Policy Is Updated

X. How to Contact Us

I. Definitions and Scope of Application

(1) Definitions

1. Personal Information: It refers to various information recorded electronically or by other means that can identify the identity of a specific natural person alone or in combination with other information, or reflect the activities of a specific natural person.

2. Personal Sensitive Information: It refers to personal information including identity document numbers, personal biometric information, bank account numbers, property information, travel trajectories, transaction information, and information of children under 14 years old (inclusive). (We will prominently mark specific personal sensitive information in bold in this policy.)

3. Children: It refers to minors under the age of fourteen.

4. System Permissions: It refers to the system permissions opened by the mobile intelligent terminal operating system to the App, which have the ability to collect personal information. Abbreviated as system permissions or permissions.

(2) Scope of Application

This policy applies to the company's website, App, mini - program, official account, and other related services provided by Moqi Zhihang. If our affiliated companies have separately established privacy policies or personal information processing rules for the products or services they offer to you, then the corresponding products or services shall be subject to the corresponding privacy policies or personal information processing rules.

In addition to the relevant information collection and use activities described in this policy, this "Privacy Policy" does not apply to the following services:

1. Other third - party products or services, which may include products or websites and advertising content displayed to you on the page, or other products or websites linked to in the "company" service.

2. Other third - parties that conduct advertising for the "company" service.

When you use these third - party services (including any personal information you provide to these third - parties), you will be bound by the service terms and privacy policies of these third - parties (not this "Privacy Policy"). Please carefully read the terms of the third - parties for specific regulations. Please properly protect your personal information and only provide it to third - parties when necessary.

3. Please note that the related services described in this "Privacy Policy" may vary depending on factors such as the mobile phone model, system version, software application version, and mobile client you use. The final products and services shall be subject to the relevant services of the company that you use.

II. How We Collect and Use Your Personal Information

According to the "Regulations on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications", the company's website, App, mini - program, official account, and other related services belong to the "other" category, and the basic function service is information release. The necessary personal information for this function includes the mobile phone number of the registered user. Non - necessary personal information includes name, identity card number, and front and back photos of the identity card. Except for the information release service, other business functions are extended business functions, including online shopping and online community. We will provide you with independent personal processing rules for each type of service. For the online community function, the necessary personal information includes the mobile phone number of the registered user; other information is non - necessary. For the online shopping function, the necessary personal information includes the mobile phone number of the registered user, the consignee's name (title), address, contact number, payment time, payment amount, and payment channel payment information; other information is non - necessary.

When you use our products/services, the personal information we need/may need to collect and use from you includes the following two types:

1. To achieve the basic functions of providing you with our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally.

2. To achieve the additional functions of providing you with our products and/or services, you can choose whether to authorize us to collect and use the information. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve. We would like to remind you specifically here:

To provide you with a better product and service experience, we constantly strive to improve our products, services, and technologies. As a result, we may occasionally introduce new or optimized functions, which may require collecting and using new personal information, or changing the purpose or method of using personal information. In such cases, we will inform you in detail through means such as updating this policy, pop - up windows, message pushes, and page red - dot prompts, and provide you with an option to give consent independently. We will start collecting and using the information only after obtaining your explicit consent. During this process, if you have any questions, comments, or suggestions, you can contact us through the contact information at the end of this policy, and we will reply to you as soon as possible.

The specific functional scenarios we provide for you include:

(1) Registering as Our User and Account Use

1. Basic User Service

When you register and use the company's website, App, mini - program, official account, and other related services of Moqi Zhihang, to create a Moqi Zhihang platform account, you need to provide us with your mobile phone number and mobile phone verification code. We will verify the validity of your identity by sending a text message verification code. The account you register can be used to log in to the products of affiliated companies and obtain related services or use related functions. If you need to change your bound mobile phone, you can do so by modifying the mobile phone number. When modifying the bound mobile phone, you need to provide us with your mobile phone verification code. We will verify the validity of your identity by sending a text message verification code and also need you to provide your new mobile phone number and mobile phone verification code.

Based on our cooperation with telecommunications operators, when you use the "Quick Login with Mobile Phone Number" function in the WeChat mini - program, with your explicit consent, we will use the function provided by the operator to use your mobile phone number as your Moqi Zhihang account to provide you with a quick registration or login service.

2. Additional User Service

If you choose to provide non - registration - required personal information such as nickname, avatar, gender, and birthday, we can provide you with other user services. When you use the function of changing the avatar, we will request your authorization for the camera and photo album (storage) permissions. When you edit the address in your personal profile, we will request your authorization for the location permission to facilitate setting your address. If you do not provide such non - essential personal information, it will not affect your use of this product and related services.

(2) Message Push and Consultation Service

1. To provide you with better services, we will send you information such as consulting - type advertisements from time to time, but we will not display information, provide products, or services based on personal information. If you do not want to receive the above - mentioned information sent by us, you can unsubscribe through the unsubscribe mechanism provided in these messages, or contact us according to the method listed in the "How to Contact Us" section below to unsubscribe.

2. The log information used for information display and consultation services includes:

• Behavioral information of your operations and use: clicks, follows, favorites, searches, browsing, sharing.

• Information you actively provide: feedback, posting, likes, comments.

• Geographical location information: GPS information, WLAN, Bluetooth, and base - station sensor information.

• Device information: mobile phone serial number, Android_ID, IMEI unique device identifier, OAID.

3. GPS information is sensitive personal information. If you refuse to provide it, we will not display information based on GPS information, and it will not affect the normal use of other functions.

4. We will display local relevant information in your area or provide corresponding consulting services to you based on the city corresponding to the IP address.

5. When you watch a video, to ensure the normal playback of the video, we will read the status of your mobile phone.

6. The above - mentioned information we collect and use has been de - identified. Data analysis only corresponds to specific codes that cannot be directly associated with your identity and will not be associated with your real identity.

(3) Shopping Service

1. When you purchase a product, you need to provide at least your consignee's name, contact number, and shipping address for express delivery and to contact you for receipt. We will request your authorization to use the location information, which can directly locate your shipping address. If you refuse to authorize, you can obtain the service by filling in the address manually.

2. At the same time, the order indicates the products and/or services you purchase, the specific order number, the order creation time, the amount you should pay, and the payment method. We collect this information to help you complete the transaction smoothly, ensure the security of your transaction, facilitate your query of order information, provide customer service and after - sales service, and for other purposes that we have clearly informed you of.

(4) Customer Service

1. When you have any needs or questions and contact our customer service, to help you feedback your needs and questions intuitively, clearly, and conveniently, when you take pictures, we will request your authorization for the camera, photo album (storage) permissions, and microphone permission. When you choose to directly send your needs and questions by voice, we will request your authorization for the microphone permission. When you need to send your location information, we will request your authorization for the location permission.

2. Other rules for collecting and using personal information:

• If the information you provide contains the personal information of other users, before providing this personal information to Moqi Zhihang, you must ensure that you have obtained legal authorization.

• If we use the information for other purposes not stated in this policy, or use the information collected for a specific purpose for other purposes, we will obtain your consent in advance. If you choose not to provide the aforementioned information, you may not be able to use a certain function or service, but it will not affect your use of other services provided by us.

• If we obtain your information indirectly from a third - party, we will clearly require the third - party in writing before collection to explain the source of the personal information, and whether it has obtained your legal authorization for collecting, processing, and providing your personal information to us. Except for the circumstances explicitly permitted by law, we will only collect your personal information from the third - party after confirming that the third - party has obtained your authorization. If the authorization scope of the third - party cannot cover our processing and use purposes, we will either obtain your consent ourselves or require the third - party to obtain your consent before further processing your personal information. We will use protection means and measures not lower than those for our own users' personal information to protect the indirectly obtained personal information.

• Exemptions from obtaining consent for collecting and using personal information according to law

Please understand that in the following circumstances, according to laws, regulations, and relevant national standards, we do not need to obtain your authorization and consent to collect and use your personal information:

• Necessary for concluding or performing a contract to which an individual is a party, or for implementing human resources management in accordance with legally formulated labor regulations and collective contracts lawfully signed.

• Necessary for fulfilling legal duties or obligations.

• Necessary for responding to public health emergencies, or for protecting the life, health, and property safety of natural persons in an emergency.

• Necessary for carrying out news reporting, public opinion supervision, etc. for the public interest, and processing personal information within a reasonable scope.

• Processing personal information that an individual has publicly disclosed on their own or other legally disclosed personal information within a reasonable scope in accordance with this law.

• Other circumstances stipulated by laws and administrative regulations.

We would like to especially remind you that if the information cannot identify your personal identity alone or in combination with other information, it does not belong to your personal information in the legal sense. When your information can identify your personal identity alone or in combination with other information, or when we combine data that cannot be associated with any specific personal information with other your personal information for use, during the period of combined use, these information will be treated and protected as your personal information in accordance with this privacy policy.

III. How We Use Cookies and Third - Party Services

(1) Cookies and Similar Technologies

Cookies and similar technologies are common and widely - used technologies on the Internet. When you use the relevant services, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect and store the information when you access and use this product. We use cookies and similar technologies mainly to achieve the following functions or services:

1. Ensuring the Safe and Efficient Operation of Products and Services

We may set cookies or anonymous identifiers for authentication and security assurance, enabling us to confirm whether you have logged in to the service safely, or whether there are illegal acts such as embezzlement and fraud. These technologies will also help us improve service efficiency and enhance login and response speed.

2. Helping You Obtain an Easier Access Experience

Using such technologies can help you save the steps and processes of repeatedly filling in personal information and entering search content (for example: recording searches, form filling).

(2) Third - Party Services

1. Third - Party H5 Pages

To provide third - party services, we may access third - party service pages, including third - party payment service pages and third - party application pages. If you enter these H5 pages, the third - party may collect your mobile phone number and shipping address. Please note that all operations you perform on the above third - party H5 pages will follow the privacy protection policy of the third - party service provider. When you leave our platform and jump to a third - party H5 page, we remind you to pay attention to protecting your personal privacy. Our platform does not collect or store any personal information you fill in and submit on its third - party service pages.

2. Third - Party SDKs

The products of our platform may contain multiple external third - party SDKs or other similar applications. When you use services provided by third - parties on our platform, you agree that they will directly collect and process your information (such as in the form of embedded codes, plugins, etc.).

Please be aware that we will not share any of your personal sensitive information, including name, identity card, and mobile phone number, with any external third - party SDKs providing technical services and support. To maximize the protection of your information security, we recommend that you check the privacy terms of any third - party SDK - based service before using it. To protect your legitimate rights and interests, if you find that such SDKs or other similar applications pose risks, we recommend that you immediately terminate the relevant operations and contact us in a timely manner.

IV. How We Store Personal Information

(1) Location of Information Storage

In accordance with the provisions of laws and regulations, we store the personal information of yours collected and generated during the operation within the territory of the People's Republic of China. Currently, we will not transfer the above - mentioned information overseas. If we transfer it overseas, we will seek your independent choice and consent in accordance with the provisions of laws and regulations.

(2) Storage Period

1. We only retain your personal information for the period necessary for the purpose of providing the "company" and related services. The information you post, comments, and like information will be retained during the period when you have not withdrawn, deleted, or cancelled your account. After the necessary period, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations.

2. After you terminate the use of a certain service, we will stop collecting and using your information, except as otherwise provided by laws, regulations, or regulatory authorities. When you successfully apply to cancel your account, we will only retain your personal information within the scope and for the shortest period specified in the appendix, but will no longer commercially use your personal information. When your personal information exceeds the above - mentioned storage period, we will delete and anonymize your personal information.

V. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing

We will not share your personal information with third parties, unless we have obtained your prior authorization and consent, or the shared personal information has been de - identified and the third party to which it is shared cannot re - identify the natural person subject of such information. At the same time, you understand and agree that for the purposes of facilitating necessary/reasonable business operations, meeting your requirements, fulfilling our obligations and exercising our rights under relevant user agreements or this privacy policy, or complying with legal regulations, we may need to share some of your information with certain business partners. You can view this in the "Third - Party Information Sharing List".

Our business partners include:

• Sharing for realizing relevant functions or services with affiliated companies and partners

￮ Payment function: The payment function is provided to you by a third - party payment institution we cooperate with. The third - party payment institution may need to collect your name, bank card type, card number, expiration date, and mobile phone number. The bank card number and expiration date are personal sensitive information. These are necessary for the payment function. Refusal to provide them will prevent you from using this function, but will not affect the normal use of other functions.

￮ Order function: We may share your order information with the relevant service providers for placing orders to meet your demand for purchasing products or services from them and enable them to complete subsequent services.

￮ When the functions you use are provided by our affiliated companies, third - parties, or when software service providers, smart device providers, system service providers jointly provide services with us, we will share the information necessary for business operations with these affiliated companies and third - parties.

￮ Login and binding other products: When you use your account to log in to third - party products or services, or bind your account with other third - party accounts, with your consent, we will share the information you authorize with the aforesaid products or services.

￮ Geolocation service: When you use geolocation - related services, we will share your device identification information and GPS information with the location service provider to provide you with geolocation results. If you refuse to provide GPS information, it will affect the geolocation service function, but not the normal use of other functions.

• Assisting you in participating in promotional activities

When you choose to participate in activities organized by us, our affiliated companies, or third - parties, depending on the activity, you may need to provide your name, communication address, contact information, and bank account information. These may include personal sensitive information (such as personal phone number). If you refuse to provide this information, it may affect your participation in related activities or your receipt of prizes, but will not affect other functions. With your explicit consent, we will share the above - mentioned information with third - parties to ensure that you receive a consistent service experience in joint activities or entrust third - parties to provide you with prizes in a timely manner.

• User research

To provide you with better services and understand your needs in a timely manner, we may share your relevant information (including encrypted mobile phone number) with designated partners providing this service to invite you to participate in our research.

• Sharing information for security and analytical statistics

￮ Ensuring security of use: We attach great importance to account and service security. To protect the accounts and property of you and other users, and safeguard the legitimate rights and interests of you and us from illegal infringement, we, together with affiliated companies or service providers, may share necessary device, account, and log information.

￮ Analyzing product usage: To analyze the usage of our services and enhance the user experience, we may share statistical data on product usage with affiliated companies or third - parties. These data are difficult to combine with other information to identify your personal identity.

(2) Transfer

• We will not transfer your personal information to any other third party unless we have obtained your explicit consent.

• With the continuous development of our business, there may be mergers, acquisitions, or asset transfers, and your personal information may be transferred accordingly. In the event of such changes, we will continue to protect your personal information in accordance with laws, regulations, and security standards no lower than those required by this privacy policy, or require the transferee of personal information to continue to protect it. Otherwise, we will require the transferee to obtain your authorization and consent again.

(3) Public disclosure

• We will not publicly disclose your information, unless in accordance with national laws and regulations or with your consent. When publicly disclosing your personal information, we will adopt security protection measures in line with industry standards.

• When making penalty announcements for 违规 accounts and fraud, we will disclose the necessary information of the relevant accounts.

(4) Exemptions from obtaining consent for sharing, transfer, and public disclosure of personal information in accordance with law

Please understand that in the following circumstances, according to laws, regulations, and national standards, we do not need to obtain your authorization and consent to share, transfer, or publicly disclose your personal information:

• Those directly related to national security and national defense security.

• Those directly related to public safety, public health, and major public interests.

• Those directly related to criminal investigation, prosecution, trial, and judgment execution.

• Those for safeguarding the major legitimate rights and interests such as the life and property of you or other individuals, but it is difficult to obtain the consent of the individual.

• Personal information you have publicly disclosed to the public on your own.

• Personal information collected from legally publicly disclosed information, such as through legal news reports, government information disclosure, etc.

VI. How We Protect Your Personal Information

• We attach great importance to the security of your personal information and will strive to adopt reasonable security measures (including technical and management aspects) to protect your personal information, preventing it from being misused, accessed, publicly disclosed, used, modified, damaged, lost, or leaked without authorization.

• We will use encryption technologies, anonymization processing, and other reasonable and feasible means that are no less than those of industry peers to protect your personal information, and use security protection mechanisms to prevent your personal information from being maliciously attacked.

• We will establish a dedicated security department, security management systems, and data security processes to ensure the security of your personal information. We implement strict data usage and access systems to ensure that only authorized personnel can access your personal information, and conduct security audits on data and technology in a timely manner.

• Although the above - mentioned reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, please understand that due to technological limitations and various possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always ensure 100% information security. We will do our best to ensure the security of the personal information you provide to us. You are aware and understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control. Therefore, we strongly recommend that you take active measures to protect the security of personal information, including but not limited to using complex passwords, regularly changing passwords, not disclosing your account passwords, SMS verification codes, and other personal information to others, and using the HTTPS protocol to encrypt the transmission process.

• We will formulate emergency response plans and immediately activate the emergency response plan in the event of a user information security incident, striving to prevent the impact and consequences of such security incidents from expanding. Once a user information security incident (such as leakage, loss, etc.) occurs, we will, in accordance with the requirements of laws and regulations, promptly notify you of: the basic situation and possible impact of the security incident, the handling measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will promptly notify you of the relevant situation of the incident through means such as push notifications, emails, letters, and text messages. When it is difficult to notify one by one, we will adopt reasonable and effective ways to issue announcements. At the same time, we will also report the handling of user information security incidents to relevant regulatory authorities as required.

• We would like to especially remind you that the personal information protection measures provided in this "Privacy Policy" only apply to relevant services. Once you leave the "company" and related services and browse or use other websites, services, and content resources, we have no ability or obligation to protect any personal information you submit on software or websites outside the "company" and related services, regardless of whether you log in, browse, or use the above - mentioned software or websites based on the links or guidance of the "company".

VII. Your Rights Regarding Personal Information

We attach great importance to your management of personal information and will do our best to protect your rights to query, access, modify, delete, withdraw consent authorization, cancel your account, file complaints and reports, and set privacy functions regarding your personal information, so that you have sufficient ability to protect your privacy and security.

(1) Changing the scope of your authorized consent or revoking authorization

You can change the scope of consent by turning off relevant permissions in the operating system of the device itself or withdraw specific personal information by deleting it. After withdrawing authorization, we will no longer collect information related to these permissions. Please understand that specific business functions and services will require your information to be completed. When you withdraw consent or authorization, we can no longer provide you with the functions and services corresponding to the withdrawn consent or authorization, nor will we process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the personal information processing carried out by the company previously based on your authorization.

(2) Filing complaints and reports

If you think your rights regarding personal information may be violated, or if you find clues indicating violations of your rights regarding personal information (for example, believing that our collection of your personal information violates legal regulations or agreements between the two parties), you can contact us through the company's contact email. We will verify and promptly respond to your complaints and reports.

(5) Accessing the privacy policy

You can view the entire content of this "Privacy Policy" on the home page of the company's web terminal.

(6) Notification in case of business suspension

If we stop operating, we will promptly stop the collection of your personal information, notify you of the business suspension by individual delivery or announcement, and delete or anonymize the personal information we hold.

(7) Responding to your above requests

To ensure the security of your account, when you make the above requests to us, we may first require you to verify your identity (such as asking you to provide a written request or other means), and then process your request. We will reply to the above requests you make to us within 15 working days.

For your reasonable requests, we generally do not charge fees. However, for requests that are repeated multiple times and exceed a reasonable limit, we will charge certain cost fees depending on the situation. For requests that are ungroundedly repeated, require excessive technical means (for example, requiring the development of a new system or a fundamental change to the current practice), pose risks to the legitimate rights and interests of others, or are extremely unrealistic, we may reject them.

In the following circumstances, we will not be able to respond to your requests:

• Those related to our fulfillment of legal obligations.

• Those directly related to national security and national defense security.

• Those directly related to public safety, public health, and major public interests.

• Those directly related to criminal investigation, prosecution, trial, or judgment execution.

• When the personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abuses power.

• Those for safeguarding the major legitimate rights and interests such as the life and property of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual.

• When responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations.

• Those involving trade secrets.

VIII. How We Handle Information of Minors

We attach great importance to the protection of personal information of minors. Our products, websites, and services are mainly aimed at adults. We will not collect personal information of minors knowingly. If we find that we have inadvertently collected personal information of minors, you can contact us through the contact information disclosed in this "Privacy Policy", and we will try to delete the relevant data as soon as possible.

IX. How This Policy Is Updated

• To provide you with better services, the company's related services will be updated and changed from time to time. We will timely revise this "Privacy Policy". These revisions form part of this "Privacy Policy" and have the same effect as this "Privacy Policy". Without your explicit consent, we will not reduce the rights you should enjoy under the currently effective "Privacy Policy".

• After this "Privacy Policy" is updated, we will issue an updated version and remind you of the updated content through official website announcements or other appropriate means before the updated terms take effect, so that you can timely understand the latest version of this "Privacy Policy".

X. How to Contact Us

We have established a personal information protection responsibility department. If you have any questions, comments, or suggestions regarding this policy, or if you have any privacy complaints or rights requests, please contact us in a timely manner. You can contact us in the following ways:

• You can contact us through the dedicated email for personal information protection complaints and reports we set up. The company's contact email is contact@mochipilot.com.

• Contact address/Registered address: Buildings 1 - 4, No. 408, Nanyunzao Road, Baoshan District, Shanghai.

Under normal circumstances, we will reply within fifteen working days. If you are not satisfied with our reply, especially if you think our personal information processing behavior has damaged your legitimate rights and interests, you can also file a complaint or report to the cyber - information department, or file a lawsuit in court.